Privacy Policy
-The user’s employer is the data controller with respect to the user information it provides to us. When your employer is data controller in this way, we act as a data processor under data protection laws, meaning we use the information to provide a service to your employer.
-PsyOptik is the data controller for information provided directly by the individual, including survey data, support requests, personal data within our mobile application, or information provided in a contact form. To be clear, none of these additional profile details are required to utilize our site, but we can offer you an enhanced experience if you provide it.
-To allow PsyOptik to provide you with our services, and to improve our services;
-To create and administer your account, contact you, and customize your experience.
-To analyze use of our Services so that PsyOptik can improve performance and provide our users with the best experience possible.
-The personal contact information you provide on the surveys is collected and used by PsyOptik and our respective clients. PsyOptik does not share information with other contracting businesses.
PsyOptik is not responsible for the privacy policy of our clients.
Information storage and security
- The information we collect is hosted on PsyOptik’s Microsoft cloud account in the United States of America and we use technical measures to secure your data.
- We have implemented virtual and physical safeguards designed to protect your information. PsyOptik will take all reasonable precautions to protect personal data in our care from loss, misuse, and unauthorized access. However, no Internet transmission is ever fully secure, and we cannot guarantee that data, during transmission through the Internet or while stored on our systems is absolutely safe from intrusion.
How long we keep information
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
When PsyOptik is acting as a data processor, we will only process personal information in accordance with the instructions given by the data controller. When PsyOptik is acting as a data controller, we will act in accordance with your permission to offer you our services and as otherwise instructed by you.
If you would like to discontinue receiving communications from us, you may update your email preferences by using the “Unsubscribe” link found in emails we send to you or by contacting us at support@psyoptik.com
Upon request, PsyOptik will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. To request this information please contact us at privacy@psyoptik.com
We will provide you with the means to ensure that your personal information is correct and current. You may request deletion by contacting us at privacy@unifocus.com We will respond to your request within 30 days of receipt of the request. Requesting deletion of your account means your personal information is permanently deleted and cannot be retrieved.
If you would like to view or receive a copy of your personal information that we hold at any time, you may contact us at privacy@psyoptik.com
Who we message. We send text messages to two groups: personnel who have been placed on a client's on-call roster by that client, and individuals who have contacted a client's facilities line by phone or text.
What we send. Messages are operational, not promotional. On-call personnel receive notifications that a facilities issue has been reported, including the location and a short description, and replies confirming the outcome. People who contact a facilities line receive confirmation that their request has been passed to a person, or the organization's office number if nobody was available.
We do not send marketing or promotional text messages, and we do not use text messaging to advertise.
Message frequency. Frequency varies and depends on how often facilities issues are reported. On-call personnel typically receive messages only while they are on call.
Message and data rates may apply.
How to stop. Reply STOP to any message to stop receiving them. Reply HELP for help, or contact info@psyoptik.com. Carriers honor STOP immediately and we record it, so a person who opts out is removed from on-call notification and is not messaged again unless they reply START.
Mobile information sharing. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors for support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Phone numbers. Mobile numbers are stored only for the purpose of delivering these messages and are retained while the person remains on a client's roster, or, for people who contacted a facilities line, for the period needed to resolve and audit the request.
Carriers. Wireless carriers are not liable for delayed or undelivered messages.
